Privacy policy

Privacy Policy

This Privacy Policy explains how Hyperama (“we”, “us”, or “our”) collects, uses, and shares your personal information when you visit hyperama.ca, use our services, or communicate with us (collectively, the “Services”).

By using our Services, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use our website or services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. When we do, we will update the “Last updated” date and post the revised version on our website.

What Personal Information We Collect

The information we collect depends on how you interact with us.

Information You Provide Directly

When you use our Services, we may collect:

Name, email address, phone number, and mailing address
Billing and shipping information
Account login details (username and password)
Order history and shopping activity
Customer support communications

You may choose not to provide certain information, but this may limit your ability to use some features.

Information Collected Automatically (Cookies & Usage Data)

When you visit our Site, we automatically collect certain technical information, including:

IP address
Device and browser type
Pages visited and time spent
Network connection data

We collect this information using cookies, pixels, and similar technologies to improve site performance and user experience.

You can manage cookie preferences through your browser settings.

Information from Third Parties

We may receive information from trusted service providers, such as:

Shopify (our ecommerce platform)
Payment processors handling transactions
Analytics and advertising partners

Any information received from third parties is handled in accordance with this Privacy Policy.

How We Use Your Personal Information

We use your information to:

Provide and fulfill orders

Process payments
Ship products
Manage returns and exchanges
Maintain your account

Communicate with you

Respond to inquiries
Provide customer support
Send service-related updates

Marketing and advertising

Send promotional emails or offers (you can opt out anytime)
Show relevant ads on our site and other platforms

Security and fraud prevention

Detect and prevent fraudulent activity
Protect our customers and business

How We Share Personal Information

We may share your information with trusted third parties when necessary, including:

Service providers (payment, shipping, IT, analytics)
Marketing and advertising partners
Shopify and related ecommerce tools
Legal authorities when required by law
Affiliates within our corporate group

We only share information as needed to operate our business and provide our Services.

We do not sell personal information in the traditional sense.

User-Generated Content

If you post reviews or public content on our Site, that information becomes publicly visible. Please avoid sharing sensitive personal information in public areas.

Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for their privacy practices. We encourage you to review their policies before providing personal information.

Children’s Privacy

Our Services are not intended for children under 16. We do not knowingly collect personal information from minors. If you believe a child has provided us with personal data, please contact us so we can remove it.

Data Security and Retention

We use reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission or storage is completely secure.

We retain personal information only as long as necessary to:

Provide our Services
Meet legal and accounting requirements
Resolve disputes
Enforce our agreements

Your Privacy Rights (Canada)

Under Canadian privacy laws (including PIPEDA), you have the right to:

Request access to your personal information
Request corrections to inaccurate information
Withdraw consent (where processing is based on consent)
Ask questions about how your data is used

To exercise your rights, please contact us using the details below.

We may need to verify your identity before processing requests.

International Data Transfers

Your information may be processed or stored outside your province or Canada (for example, in the United States) by our service providers. When this occurs, we take reasonable steps to ensure your information remains protected.

Shopify Advertising Services

We may use Shopify tools such as Shopify Audiences to personalize advertising. To learn more or opt out, visit:

https://privacy.shopify.com/en

Complaints

If you have concerns about how we handle your personal information, please contact us first. If you are not satisfied, you may contact the Office of the Privacy Commissioner of Canada.